How to add a second camera to your phone?
V360 PRO – click “+” – select one method to setup camera (AP Hotspot/Sound/Ethernet cable)
Why I still can’t hear much though I’ve turned the volume all the way up?
V360 PRO –
Device settings – Volume Settings – adjust the volume of Speaker and Mic.
Why does it show wrong password?
Device settings – Delete camera – Reset camera – Setup camera again.
Loud Whistling is heard when using two way talk feature on APP
This is caused by the short distance of camera and your mobile phone. To improve this condition, please use this talk feature when you’re at a further distance from camera.
Why can’t I receive alarm notifications?
①The Alarm for Motion Detection turns on (Path: V360 PRO -device settings– Alarm Setting – turn on “Alarm notification” – Motion detect – “Low” – OK ).
②The right for V360 PRO to send notifications to your phone (Path: phone settings – notifications – V360 PRO ; phone settings – all apps – V360 PRO – notifications).
Why can’t the V360 PRO camera record?
①Check whether your SD card is at Class 10.（8G-64G）
②Please check the SD card status on app. (Path: V360 PRO –device settings – Device info – TF-Card status) lf you have inserted it into the camera, but it shows there’s no TF-Card. Please plug off the power for camera and re-inserted SD card and then format the SD card in the app. (Path: V360 PRO –device settings – Maintenance device – TF-Card format)
③If still not work, pls format the SD card on your computer and choose FAT32 or exFAT when forma ting.
How do I change my network provider or router?
If camera’s network connection breaks off after you change network provider or router, please reset this camera and re-install it.
Why can’t I connect my V360 PRO camera to Wi-Fi?
①. Your home Wi-Fi network is 2 4G. Our camera does not support 5G Wi-Fi network. Please check your Wi-Fi Frequency band of the Wi-Fi router, or search its brand and model on google.
②. If your router is dual band, please choose 2.4G Wi-Fi to connect your phone and the camera.
③. Please put this Wi-Fi camera more close to the router.
④. Please check if the Wi-Fi router is operating properly first, then turn on the DHCP of router, and set up WAP2-PSK for security recognized by the camera.
⑤. If camera still fails to connect with wifi, please reset camera and reconnect it.